I led a research-to-visualization effort to convert a large, inconsistent set of competitive data into clear, decision-ready visualiztions—ones that helped stakeholders scan, orient, and act without needing to read a long report.
I led a multi-study UX research program that turned fragmented, email-driven document exchange into a structured checklist + document workflow—improving clarity, reducing version risk, and shaping roadmap decisions from early discovery through validation and scale.
My recent generative research to discover user needs and challenges surrounding order status updates for insurance products, informing the product team's next-step product strategies and design decisions..
In situations when people need to track foods they eat daily via a voice assistant, how can we design the dialogic flow to facilitate users’ reflections on their eating habits?
How can a chatbot help facilitate collaborations among a temporarily assembled team in League of Legends?
Design best practices for facilitating online monetary donations to small charities and non-profits.
Incorporating self-tracked step counts in data-driven stickers and explored integrating personal informatics data into Snapchat posts or Instagram Stories.